AOC INFO SYSTEMS SUPP SPEC II (01753)

$37,389.60 - $58,128.00

Location: AOC

GENERAL

The Alabama Administrative Office of Courts (AOC) is currently accepting applications from qualified individuals to fill a vacancy in the class of AOC INFO SYSTEMS SUPP SPEC II (01753) for AOC. Applications for this position will be accepted until Friday, April 16, 2021 at 5:00 PM.

Note: This is a confidential (non-merit) appointment. Confidential employees are exempt from merit system rules and regulations relating to appointment, tenure, and appeal.

WORK SETTING

        This is applied technical work in data and voice systems and installation.  Employees are responsible for the planning, coordination, installation, and maintenance of varied and complex personal computer systems.  Work involves performing technical systems activities including participating in planning and administration of local/wide area networks and coordinating system repairs.  Employees in this class will also analyze, develop, design, modify, implement, and/or maintain local/wide area networks.  Work also involves meeting with vendors and users to assess available resources for providing equipment and services that will fulfill agency and user needs.  Work is performed under the general supervision of the IT Director, the unit supervisor or designee. 

TYPICAL DUTIES

(Any one position may not include all of the duties listed, nor do the examples coverall of the duties which may be performed.)

 

• Assigns network addresses, configures hardware on hubs, switches, routers, and multiplexers.
• Performs administration and maintenance of the firewall, Intranet and Internet connections.
• Installs, maintains, analyzes, develops and programs telecommunications software packages, assists in debugging software problems.
• Identifies, diagnoses, and resolves problems for users of the personal computer, tablet, smart phone, internet and new computer technology in a call center environment; communicates solutions to users.
• Diagnoses and resolves network or local printer problems, PC hardware problems and mainframe, e-mail, internet, and local-area network access problems.
• Coordinates timely repair of PC computers, laptops, and other mobile devices/equipment covered by third-party vendor maintenance agreements.
• Maintains current knowledge of industry trends and potential impact on the support business.
• Works closely with users and other support teams to ensure that the functionality and productivity of the technology devices and software are operating properly.  Support activities include problem investigation, resolution, follow-up, continuous improvement, and ensuring compliance to enterprise standards and guidelines regarding client hardware and software support.

REQUIRED KNOWLEDGE AND/OR SKILLS

• Knowledge of telecommunications principles, hardware and software.
• Knowledge of digital and analog, voice and data, broad band, T-span communications, fiber, wiring, wireless communications and media and facilities.
• Ability to configure routers, hubs, switches, and multiplexers.
• Ability to install, configure and support Windows Operating Systems and Office365.
• Ability to learn and implement third-party applications and solutions as required in complex situations.
• Ability to communicate effectively with staff and users, and the ability to work with minimum supervision.
• Ability to work in an environment with shifting priorities and assignments.
• Ability to logically analyze a problem and provide alternatives for their resolution.
• Ability to work under pressure and with minimum supervision.
• Ability to provide excellent customer service to both internal and external customers.
• Ability to travel.

MINIMUM QUALIFICATIONS

Any combination of training and experience equivalent to:

        

        Graduation from a standard senior high school, supplemented by experience in information systems, project management, training, or other technology project related experience; plus two (2) years networking experience in IT, MIS, and an occupation evidencing experience directly relating to LAN/WAN telecommunications planning and network design.

HOW TO APPLY

Qualified individuals should complete the Alabama Unified Judicial System’s Employment Application (Form PERS 22 Rev. 5/12), which can be obtained at the AOC Human Resources Office, or the web site at: (http://humanresources.alacourt.gov), or the local offices of the Alabama State Employment Service. Resumes may be submitted with the application, but will not be accepted as a substitute for the application form.

Forward all materials to:
Administrative Office of Courts
Attention: Human Resources Division (01753)
300 Dexter Avenue
Montgomery, Alabama 36104-3741

Applications must be received at the above address on or before Friday, April 16, 2021 at 5:00 PM. Applications received after that date will not be accepted. Selected applicants will be scheduled for interviews at a later date.

EQUAL OPPORTUNITY EMPLOYER